Privacy Policy

PRIVACY POLICY

1. Data Controller

The data controller responsible for processing personal data submitted through this website and booking flow is:

Black VIP Drive
Zadar, Croatia
E-mail: info@blackvipdrive.com
Phone: +385 98 557 026

2. Data We Collect

We collect the following personal data:

full name
email address
phone number
pickup and drop-off details
travel date and time
passenger, luggage and vehicle details
flight, ferry, marina or accommodation notes provided by the guest
payment and invoice details where required

3. Purpose of Processing

Personal data is used for:

processing private transfer and chauffeur bookings
communicating with guests before and after the ride
coordinating pickup, drop-off and route details
performance of contractual obligations
compliance with legal requirements

4. Legal Basis

Data processing is based on:

performance of a contract
legal obligations
legitimate interest

5. Data Sharing

Personal data may be shared with:

drivers or operational partners needed to provide the booked transfer
booking, checkout and website service providers
online payment service providers
competent authorities, if legally required

6. Third Parties

For booking and payment processing, we may use:

the Chauffeur Booking System plugin for transfer reservations
WooCommerce checkout for order processing
payment providers connected to the checkout
These parties process data in accordance with their own privacy policies.

7. Data Retention

Personal data is retained for as long as necessary for:

completing the booking and related customer communication
fulfilling legal obligations

8. User Rights

Users have the right to:

access their data
request correction
request deletion
restrict processing
object to processing
For requests, contact: info@blackvipdrive.com

9. Data Security

Personal data is processed using secure website, booking and payment systems.

10. Cookies and Analytics

This website may use cookies and analytics tools to improve user experience, booking performance and website traffic analysis.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.