Passenger, Cancellation & Vehicle Care Policy

Passenger, Cancellation & Vehicle Care Policy
BVD Passenger, Cancellation and Vehicle Care Policy
Policy version: BVD-POLICY-2026-05

This policy applies to private transfers booked with Black VIP Drive (BVD), including Form 118 private transfer bookings.

1. Pickup, contact and travel details

By continuing with a booking, the customer confirms that the pickup location, drop-off location, date, time, passenger details, luggage details, flight details, contact phone, email and special notes are correct.

The customer is responsible for providing a reachable phone or WhatsApp number and for checking messages from BVD or the assigned driver before pickup.

2. Driver or partner confirmation

Some long-distance, island or ferry, remote, international or partner-operated routes may require final driver, vehicle or trusted partner confirmation after booking or payment.

If BVD cannot confirm a suitable vehicle, driver or trusted partner for the requested ride, the customer will be notified as soon as possible and will receive a full refund for the paid ride.

3. Private transportation only

BVD provides private transportation only. BVD does not provide travel packages, tours, ferry tickets, park tickets, attraction tickets, meals, restaurant reservations, accommodation or guide services unless clearly stated otherwise in writing.

Tickets, meals, attractions and reservations are arranged and paid directly by the guest if applicable.

4. Waiting time and no-show

Included waiting time depends on the confirmed pickup type and route. Extra waiting time may be charged per started hour when the driver is required to wait beyond the included waiting time.

If the customer does not arrive, cannot be reached, gives incorrect pickup details, or is not present at the agreed pickup point after the applicable waiting time, the ride may be treated as a no-show.

5. Cancellation and refund rules

Refunds depend on cancellation timing, operational status and payment status. If BVD cannot confirm the ride, the customer receives a full refund.

If the customer cancels after a driver, vehicle or trusted partner has already been confirmed, cancellation fees may apply depending on timing and operational costs already committed.

6. Passenger and vehicle care

Passengers must respect the assigned vehicle and driver. Smoking, vaping, unsafe behavior, damage, heavy soiling or misuse of the vehicle is not allowed.

Wet clothes, sand, salt water, mud, food or drink spills, food or drink damage, sickness, stains, odors or any situation requiring professional cleaning may be charged to the customer.

Cleaning, repair, handling or downtime charges may apply when the vehicle requires professional cleaning or cannot continue service normally after the ride. Serious vehicle-care incidents may be charged up to EUR 500, depending on the actual cost and impact.

7. Food and drinks in the vehicle

Food and drinks may be restricted by the driver or vehicle operator. Bottled water provided by BVD or selected as a paid extra is allowed when used responsibly.

8. Questions before booking

If a route involves ferry logistics, islands, remote locations, international travel, unusual luggage, special timing or partner operation, the customer should contact BVD before booking if they need confirmation before payment.